Contacte de CoinTracking
Horari de Suport: dilluns a divendres (8 am a 6 pm UTC).
Idiomes de Suport: Anglès i alemany.
Per advertències a l'informe fiscal o balanços incorrectes del compte si us plau llegiu primer tots els passos descrits aquí:
LLEGIR ABANS: Desequilibris generals de comptes
Si heu seguit tots els passos d'aquí a sobre i encara no podeu trobar el motiu d'un desequilibri o una advertència fiscal, si us plau contacteu-nos amb una sol·licitud específica, esmentant-nos la moneda, l'Exchange, data, etc.
Les captures de pantalla sempre són útils!
Si us plau tingueu en compte que no podem proporcionar assessorament fiscal. Si us plau contacteu un assessor fiscal si té aquesta mena de qüestions.
Podeu trobar una llista d'assessors fiscals que treballen amb CoinTracking a:
Llista d'assessors (CPA) que empren CoinTracking
Si necessiteu suport professional per al vostre compte, els experts de l'equip
CoinTracking Full-Service estaran encantats de poder-lo ajudar.
El Servei integral de CoinTracking no només importarà les vostres dades sinó que a més tindrà cura de qüestions complexes com ara compres a crèdit, DeFi, ICOs, Airdrops, monedes perdudes o sostretes, préstecs de criptomonedes, transaccions o importacions òrfenes, així com per validar les vostres transaccions i dades fiscals.
Moltes gràcies per la seva cooperació.
Resolve discrepancies with the account balance
A general introduction to the most common causes for wrong balances and instructions to resolve them with an overall check of your account can be found here:
How to validate my account?
Resolve warnings in the tax reports
My coin balances are incorrect on the Gains report and don't match the other reports
Which fees are and are not included in the fee report section of the tax report?
I do not want Airdrops listed with a value in the tax report (and/or have Capital Gains calculated from its sale)
By default, the system will detect the cost basis for all Income-type transactions including Airdrops, Staking, Bonuses, and Gift etc. But if you do not want to have the cost basis for some your income coins displayed in the income report, you can set them to a zero-cost basis using the filter. See part 2 of:
Possibilities to tax a forked or donated coin
If in addition you do not want capital gains calculated from some or any income coins, you can deactivate those gains in the advanced settings of the tax report under the section called Income Coins - Gain calculation and/or income report assignment for income coins.
My coin has the wrong price
A coin was imported but it does not have any value
Recent Binance data is not imported
I received the notification that new transactions have been imported – how can I find them?
Please go to the Trade List page and open it to full view (button under the header). Then you will see a column Add Date, which you can sort by using the up and down arrow. You can also filter the page by exchange with the search field.
My exchange is not listed. How do I import the data manually?
Where do I find the invoice for my subscription?
Please log in into your CoinTracking account and navigate to the billing page:
Factures
Does the transaction limit reset every year/month?
The transaction limit in your account is not monthly or annual, it refers to the total transactions in your account. For a correct tax report every transaction, also from the past, must be documented and remain in the account. See:
Is the trade limit total or per year?
If want to upgrade to a different plan, do I have to pay the full price?
When you upgrade your subscription, the remaining days will be credited as a discount to the new membership price.
I have lost my password / my 2FA device
