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Contact & FAQ

Here you can find support and answers to many questions.
For any requests, suggestions or problems, please contact our support at the end of the page.

CoinTracking Documentation


How to start with CoinTracking? Have a look at our brand new and detailed CoinTracking Documentation.

CoinTracking Community


Many questions have already been answered by the CoinTracking community. Maybe your question is also there.
You can also submit your questions or feedback there. We always try to answer all post as soon as possible.

CoinTracking FAQ


A list of frequently asked questions about CoinTracking. Please also check our detailed CoinTracking Documentation of all functions.

Trades:
  • How do I enter my trades?
  • How do I enter deposits, withdrawals and transfers between exchanges / wallets?
  • How do I enter my fees?
  • How do I enter ICO Coins or not listed Assets?
  • My account has wrong or negative coin values
  • I do not see any data in the charts

Gains:
  • What is the difference between Profit/Loss, Total Account Value, Balance, Realized Gain and Unrealized Gain?
  • My realized/unrealized gain values look wrong

Tax Reports:
  • I get warnings in my Capital Gains Report
  • Tax report for margin trades, mined coins or gains from gambling

Import:
  • I have problems importing my trades from an exchange
  • My exchange is not listed on CoinTracking
  • How to import my (hardware) wallet transactions?
  • How to import transactions from my Ledger Wallet Nano?

Delete trades and data:
  • How to delete my trades?
  • How to delete my account?

General questions:
  • Why do I need to click on "Recalculate Trades" when I have added new trades?
  • How to change my account currency or the price?
  • Where are the exchange rates and coins prices from?
  • Can I create multiple accounts at CoinTracking?

CoinTracking Support


Do you have questions or suggestions about CoinTracking? Let us know and we will be glad to help.
For account related questions or how-to's, please check our FAQs and the documentation first.
Support time: Monday to Friday (10 am to 6 pm UTC).

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