How to start with CoinTracking? Have a look at our brand new and detailed CoinTracking Documentation
Many questions have already been answered by the CoinTracking community. Maybe your question is also there.
You can also submit your questions or feedback there. We always try to answer all requests as soon as possible.
CoinTracking Solution Center & Contact
Do you have questions or suggestions about CoinTracking? Let us know and we will be glad to help.
Support time: Monday to Friday (10 am to 6 pm UTC).
Support languages: English and German.
Update (1 Dec. 2017):
We are currently flooded with support requests. Please excuse any delays especially for account related questions like 'why is my balance not correct' or 'how can I do ... in my account?'
Please read the FAQ
, the documentation
and the help (FAQ button
at the top of most reports) first. Thank you!
Update (19 Dec. 2017):
The number of tickets has risen 30 fold in comparison to the previous month.
Even though our support team is answering tickets around the clock and we are training new support team members, there are currently heavy delays for ticket replies.
Tickets that will be answered within hours:
- Forgotten passwords / 2FA
- Problems with the account upgrade (please note that due to the current overload of many blockchains, the activation of payments in bitcoin and altcoins may take a little longer than usual)
Tickets that currently take a couple of days:
- General questions / problems with CoinTracking
- Importing issues
(Please read through the FAQ
, where the answers for almost all questions can be found)
Tickets we are currently unable to answer:
- Individual account setup
- Tax questions
Update (07 Jan. 2018):
We are currently overwhelmed with tickets and can not answer tickets for general account imbalances or warnings in the tax report (similar causes) UNLESS you, the user, have take all the step listed here:
READ FIRST: General account imbalances
If you have executed all steps above and you still can’t find the reason for an imbalance or tax warning, please contact us with a specific request, quoting coin, exchange, date etc.
Screenshots are always helpful!
Thank you for your cooperation.