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연락처 & FAQ

Here you can find support and answers to many questions.

For any requests, suggestions or problems, please contact our support at the end of the page.

CoinTracking Documentation


CoinTracking을 어떻게 시작하나요? 우리가 새로 개발한 상세한 CoinTracking 문서화를 한 번 봐주세요.

CoinTracking Community


Many questions have already been answered by the CoinTracking community. Maybe your question is also there.
You can also submit your questions or feedback there. We always try to answer all requests as soon as possible.

CoinTracking FAQ


A list of frequently asked questions about CoinTracking. Please also refer to our detailed CoinTracking Documentation for an explanation of all features.

거래:
  • 어떻게 내 거래를 입력하나요?
CoinTracking을 이용하고 당신의 거래에 관련한 가치 및 수익/손실을 확인하려면, 당신이 보유한 코인의 양을 먼저 입력해야 합니다. 코인을 입력하세요 페이지에서 입력할 수 있습니다.

입력방법은 3가지입니다.
  • Manual Entry
  • 교환 가져오기
  • Automatic API Import
To import from an exchange or API, click on the exchange logo and follow the steps.

To create a manual trade, click the New button above the table.

예시:
You have bought 1 BTC for 500 USD

Create 1 entry: Buy = 1 BTC, Sell = 500 USD

정보가 더 필요하시면 우리 문서화에 거래를 입력하세요 장(章)을 확인해주세요.

[닫아주세요]
  • How do I enter deposits, withdrawals and transfers between exchanges / wallets?
Most importers can automatically import deposits and withdrawals.
If this is not the case, you can do this manually on the Enter Coins page.

예시:
You have received 0.1 BTC from mining

Create 1 entry: (IN) Mining of 0.1 BTC

예시:
You have purchased goods for 0.2 BTC

Create 1 entry: (OUT) Spend of 0.2 BTC

예시:
You have transfered 1 BTC from Wallet A to Exchange B

Create 2 entries:
(OUT) Withdrawal of 1 BTC from Exchange = Wallet A
(IN) Deposit of 1 BTC to Exchange = Exchange B

If fees have been included in your transfers, check the examples in the section: How do I enter my fees?

[닫아주세요]
  • How do I enter my fees?
Most importers can automatically import fees.
But you can also add them manually on the Enter Coins page once you have switched the table to Table View: Extended.

Please note that the purchase and sale values displayed on CoinTracking already include all fees.

예시:
You have bought 1 BTC for 500 USD and you have paid an additional fee of 5 USD.

Create 1 entry: Buy = 1 BTC, Sell = 505 USD, Fee = 5 USD

예시:
You have bought 1 BTC for 500 USD and a fee of 0.01 BTC has been taken from your purchased Bitcoin.

Create 1 entry: Buy = 0.99 BTC, Sell = 500 USD, Fee = 0.01 BTC

예시:
You have purchased goods for 0.2 BTC and you have paid an additional transaction fee of 0.001 BTC.

Create 1 entry: (OUT) Spend of 0.201 BTC, Fee = 0.001 BTC

예시:
You have transfered 1 BTC from Wallet A to Exchange B and you have paid an additional transaction fee of 0.001 BTC.

Create 2 entries:
(OUT) Withdrawal of 1.001 BTC from Exchange = Wallet A, Fee = 0.001 BTC
(IN) Deposit of 1 BTC to Exchange = Exchange B (no fee entry here)



[닫아주세요]
  • How do I enter ICO Coins or not listed Assets?
CoinTracking automatically records prices for new coins as soon as they are listed on an exchange.

ICO Coins or assets that are not listed on any exchange yet can still be registered in your CoinTracking account.
To do this go to the Enter Coins page, create a new trade and enter the amount and currency of the purchased Coin or Asset. (The currency will not be displayed in the drop-down, but can still be saved.)

Once the new currency has been saved, it appears in the 'Summary' box on the right.
The currency value will be dashed. Click on it to enter a custom price.

For ICO Coins it is recommended to use your own purchase price.

Use the 'Best Price' option to override your custom price as soon as your currency is traded on an exchange.

[닫아주세요]
  • How do I enter Coins with a Fork (e.g. BTC and BCH)?
There are 2 recommendations for Coins with a Fork.

1) The easy way:
Add the new Coin as 'gift' with the initial price as cost basis.
For example - Adding your BCH after the BTC Fork: Add your BCH as 'gift' with a cost basis of 274.59 USD per coin (the initial price on August 1st).

2) The correct way:
To make it 100% tax compliant, you would have to search for every single transaction you made with the old Coin and create an additional transaction at the same date/time and with the same amount (just with a 0 USD cost basis) for the new coin.
For example - Adding your BCH after the BTC Fork: Search for every single BTC transaction you made (before August 1st) and create an additional BCH transaction at the same date/time and with the same amount (just with a 0 USD cost basis).

At the end your new Coin amount will be the same as your old Coin amount.

[닫아주세요]
  • How do I enter renamed or rebranded Coins (e.g. ANS and NEO)?
If a Coin is renamed, you will need to rename all your old Coins as well in order to achieve the correct cost basis and according profit.

This can be done using the 'Bulk Edit/Delete' button on the 'Enter Coins' page or by changing them in the trade table on the same page.
Using the bulk function, select 'Overwrite Coins' from the dropdown and replace your old Coin ticker with the new one.
After that, all values are displayed again correctly.

[닫아주세요]
  • Different ways to track your portfolio
There are 2 ways you can track your portfolio:
1) Overall based (recommended)
2) Exchange based

1) The overall solution is recommended, as it will display your total balance together with your expenses.
To use that method, do not track your deposits and withdrawals in your base FIAT currency.

Let's say you have deposited 1000 USD on Kraken and you have bought 1 BTC for 1000 USD.
Do not enter the 1000 USD deposit, but only the trade.

The result will be:
+1 BTC (= 1000 USD)
-1000 USD (= 1000 USD)
Total: 0 USD

The USD value will be negative, because you have spent that amount for your coins.
It is not the current amount of USD displayed in your exchange.
We are recommending this method, as it shows the total expenses used to buy your coins.

Let's say you are selling your BTC later on for 1650 USD
The new result will be:
0 BTC
+650 USD
Total: 650 USD

As you can see, the total value is always the difference between income and expenditure.


2) The exchange based method will show the amount of coins and FIATS on your exchange.

Let's say you have deposited 1000 USD on Kraken and you have bought 1 BTC for 1000 USD.
Enter a deposit of 1000 USD (the money you have sent to Kraken) and the trade.

The result will be:
+1 BTC (= 1000 USD)
0 EUR (= 0 USD)
Total: 1000 USD

Selling your Bitcoin for 1650 USD will result in:
0 BTC
+1650 USD
Total: 1650 USD

You can see, that the total value is now the amount of money and coins listed on your exchange, but does not take into account your spent money from your bank account.

Which method you choose is up to you, but you should not mix them.

[닫아주세요]
  • My account has wrong or negative coin values
  • 차트에서 어떤 데이터도 확인이 안 됩니다.
Please ensure that your trade date is not in the future.
당신의 모든 거래의 거래 일자가 현재라면, 차트는 점 하나를 제외하면 텅비어 보일 것입니다.
In this case, please wait a few minutes or enter more trades.

[닫아주세요]

Gains:
  • What is the difference between Profit/Loss, Total Account Value, Balance, Realized Gain and Unrealized Gain?
CoinTracking uses different calculations to evaluate your trades:




Total Account Value:


On some pages (for example, under 'Enter Coins'), you will find a 'Summary' box on the right hand side.
These numbers reflect the current value of all your currencies and coins.
It is the value you would get right now, if you sold all your coins and currencies. (appears only, if at least one commodity is listed)
  • 코인 총합 The current value of all your coins like BTC, ETH, LTC...
  • 상품 총합 The current value of all your commodities like Gold, Silver... (appears only if at lease one commodity is listed)
  • 통화 총합 The current value of all your currencies like USD, EUR, GBP... (at the beginning probably negative, since coins are usually bought with currencies)
  • Total Account Value (or sometimes called 'Profit/Loss'): The sum of all three values (Coins + Commodities + Currencies). It is the difference between income and expenditure.
예시:
When you bought 1 BTC for 500 USD and the current market price is 1000 USD

Your Coin value will be: 1000 USD
Your Currency value will be: -500 USD
Your Total Account value will be: +500 USD





Unrealized gain:


Unrealized gain is the profit/loss you would achieve, if you sold all your coins right now.
It is calculated from the average purchase price of a coin and the current market price.

Calculation:
(Current market price - average purchase price) x amount

예시:
If your average purchase price per BTC is 300 USD and the current BTC price is 1000 USD

Your unrealized gain will be: 700 USD





Realized gain:


Realized gain is the profit/loss you've already achieved with your sales.
It is calculated using FIFO from your purchase price of a coin and your sales price.

Calculation:
(Sales price - Purchase price) x amount

예시:
When you buy 1 BTC for 100 USD and you sell it for 200 USD

Your realized gain will be: 100 USD

예시:
When you buy 1 BTC for 100 USD and you sell 0.5 BTC for 100 USD

Your realized gain will be: 50 USD





Balance:


Usually refers to the current value of a coin or currency.
  • Current Balance: The current value for all your currencies
  • 일일 잔액: The value for all your currencies on a specific date in the past
  • Balance by Exchange: The current value for all your currencies grouped by exchange or trade-group
  • Balance by Currency: The current value for all your currencies grouped by currency and month or year


[닫아주세요]
  • My realized/unrealized gain values look wrong
There are two ways to calculate the cost basis:
Average of unsold Assets as Cost Basis and Average of all Assets as Cost Basis.

We recommend using the Average of unsold Assets method.
If, however, the remaining amount of a coin is very low, this can lead to unnaturally high (but mathematically correct) values.
It's like a Break Even Price calculation. The smaller the remaining amount, the higher the cost basis.
Assuming you have only one thousandth of a coin left, you would have to sell it for an astronomically high price to reach the break even.

In this case we recommend using the Average of all Assets method.
If the values are still wrong, check if all your trades were imported into CoinTracking.
As long trades are missing, the values will not be correct.


Please move the mouse over the infoboxes (in the upper right corner of each box) on the Realized and Unrealized Gains page to get more information about the calculations and the settings.

Please note:
It is imperative that all purchases and sales are entered correctly and completely in CoinTracking.
If purchased coins are missing, this will lead to warnings and incorrect values for all gains calculations!

[닫아주세요]
  • My realized/unrealized gain FIAT and BTC values are not the same
We don’t just convert the Fiat value into BTC, but we calculate the Bitcoin value of every single transaction.
Because of BTC price changes it is quite possible that your BTC gain is negative, but your Fiat gain positive.

Please move the mouse over the infoboxes (in the upper right corner of each box) on the Realized and Unrealized Gains page to get more information about the calculations and the settings.

[닫아주세요]
  • My coin price/value does not seem correct
When entering a new transaction, the value of the asset can be set.
If the field is skipped, CoinTracking calculates the value of the asset using historical prices.
In the event that the prices should differ, please edit the value of the asset on the 'Enter Coins' page.

Enter Form

[닫아주세요]

Tax Reports:
  • I get warnings in my Capital Gains Report
You can only sell coins and currencies you own.
If the tax report detects sales without a suitable purchase, it will display a warning.
In this case, a purchase of 0 EUR will be assumed, which increases your gain and therefore also the tax.

Please make sure that all your purchased coins and currencies are correctly and completely listed in CoinTracking.
Look at the detailed calculation in the "Overview of all created Tax Reports table" to see all sales with a warning.

Please note, that deposits and withdrawals do not have a cost basis as they are considered as movements between wallets or exchanges.
That's why they will not be calculated in the tax report.
If you have bought coins, you need to add them into CoinTracking as trade instead of a deposit.

[닫아주세요]
  • Tax report for margin trades, mined coins or gains from gambling
Other income and expenses such as mining, profits from gambling, gifts or margin trades are calculated automatically in the tax report if they are marked with the correct type.

- Use the type 'Mining' for mined coins
- Use 'Income' for profits from gambling
- As well as the other types like 'gift, spending, donation, or loss'.

It is also recommended to declare gains from margin trades as 'Income'.

[닫아주세요]

교환 가져오기:
  • My exchange is not listed on CoinTracking
We have created import functions for all major exchanges.
If an exchange is missing, you can try to import your trades with our Custom Exchange Import or the Excel Import.
If the data is too difficult to import, please let us know and we will try to create an import for your exchange.

[닫아주세요]
  • CSV import problems
  • Please make sure that you have followed the instructions for downloading the export file exactly.
  • Please do not open and save exported CSV files on your PC with programs like Excel, as they may change the date and the decimal format of the file.
  • If it's still not working, please let us know and we will fix it.

Please note:
Not all exchanges provide access to all information.
If an API or CSV does not contain certain data, CoinTracking will not be able to import it.
Please enter the missing trade data in such a case manually on the Enter Coins page.

[닫아주세요]
  • API import problems
  • First off: Please take your time with it and try it one more time exactly as written in the descriptions. Sometimes there are temporary issues or simple mistakes that can be solved by doing it once again.
  • Take care that there are no spaces after or before the digits and the new API Key was copied correctly, as well as the Secret Key.
  • Ensure you have set the correct permissions on the exchange website.
  • Always create new API keys for CoinTracking. Never use the same key for multiple services because it causes conflicts.

Please also take a look if there are warning texts on the specific API page, if you skip them, some data could be missing.
Some APIs need a few minutes to import all transactions. Please be patient.

New trades are usually imported once per day (between 0:00-5:00 UTC), or if you click on the check now button.

Sometimes there are critical errors and failures on the exchange side (API source). In this cases there could be missing data, wrong values, no connection or other problems. We do not have any influence on the third party API data. We always contact the exchange support as soon as possible, to solve those issues.

Please note:
Not all exchanges provide access to all information.
If an API or CSV does not contain certain data, CoinTracking will not be able to import it.
Please enter the missing trade data in such a case manually on the Enter Coins page.

[닫아주세요]

Wallet Import:
  • How to import my (hardware) wallet transactions?
You can import transactions of more than 200 currencies into your CoinTracking account.
Go to the Enter Coins page and choose 'Bitcoin Wallet Import', 'Ethereum Wallet Import' or 'Altcoin Wallet Import'.
Enter your address to import all transactions.

We regularly add new currencies to the 'Altcoin Wallet Importer'. However, we can not add specific currencies on request.

[닫아주세요]
  • How to import transactions from my Ledger Wallet Nano?
Go to the Enter Coins page and choose 'Bitcoin Wallet Import', 'Ethereum Wallet Import' or 'Altcoin Wallet Import'.
Enter your address to import all transactions.
You can also track your whole wallet using your Extended Public Key xpub. (Only for BTC and only for future transactions).

[닫아주세요]
  • Report a missing coin in the Altcoin Wallet Import
We are using a Multi-Blockchain-API to import coins on the Altcoin Wallet Import page.
New coins are added on a weekly basis, but please note that we do not have any influence over the listed coins and we can not add specific coins on request into the Altcoin Wallet Import.

[닫아주세요]
  • Wallet import problems
Please ensure your entered address is not empty.
Check your address using an online Blockchain Explorer (for example: blockchain.info for BTC or etherscan.io for ETH addresses).

Make sure you copied and entered the address correctly. No spaces, additions or missing digits.

Please note that hardware wallet devices are usually generating a new address for every transaction. In these cases we recommend using the xpub address for BTC transactions. You can find it on the Bitcoin Wallet Import page, in the second row. For Xpub addresses it is necessary to enter historical trades manually, or via a bulk import.
[닫아주세요]

코인:
  • Report a missing coin
We are adding new coins automatically once they are listed on an exchange (usually within 1-3 days).

Please note, that ICO coins will also be added, once they are listed on an exchange.
You can find more information on how to add ICO coins in this FAQ article: How do I enter ICO Coins or not listed Assets?

[닫아주세요]

Delete trades and data:
  • How to delete my trades?
코인을 입력하세요 페이지에 있는 우측 박스에서, 당신은 거래를 개별적으로 혹은 그룹별로, 완전하게 삭제할 수 있습니다.

You can also select and delete multiple trades at once in the trade table on the Enter Coins page using the SHIFT (range select) or CTRL (single select) key on your keyboard.

[닫아주세요]
  • How to delete my account?
To delete your entire account, go to the Settings page and click on 'Delete this account' on the right.

[닫아주세요]

General questions:
  • Why do I need to click on "Recalculate Trades" when I have added new trades?
Recalculating your trades ensures that all charts are available for you in real time.

An example: Your first trade was one year ago and you have trades in 6 different currencies. In this case, the system has to perform over 2.6 million calculations, since all the exchange rates from the previous year have to be multiplied with your input for each currency.

이 과정은 몇 초가 걸릴 수 있습니다.
캐시된 가치에 의존한 페이지를 불러내면, 메시지가 표시됩니다. 각각의 신규 거래와 함께, 이 과정이 새롭게 시작합니다.

[닫아주세요]
  • How to change my account currency or the price?
You can change your account currency in the Settings.
You can also change the market price (only available for USD and EUR). The choices are: Average Price, Bitstamp, BTC-E, Bitcoin.de and CampBX.

[닫아주세요]
  • Where are the exchange rates and coins prices from?
  • FIAT currencies are from: bitcoinaverage.com (or Bitstamp, BTC-E, Bitcoin.de, CampBX if changed in the settings)
  • Coins and Assets are from: coinmarketcap.com, worldcoinindex.com and cryptocoincharts.info
  • Commodities are from: xe.com
Our prices are weighted, average prices fetched from different important exchanges.
[닫아주세요]
  • Can I help you to translate CoinTracking into a new language?
Yes, of course.
Please contact us to discuss the details.

[닫아주세요]
  • CoinTracking에서 계정을 여러 개 만들 수 있나요?
네, 가능합니다.
당신은 여러 계좌를 연결하고 한 번의 클릭으로 계정들 사이를 전환할 수도 있습니다.

자세한 정보는 '여러 계정에 합류하세요'의 설정에서 찾을 수 있습니다.

[닫아주세요]

CoinTracking Solution Center & Contact


Do you have questions or suggestions about CoinTracking? Let us know and we will be glad to help.
Support time: Monday to Friday (10 am to 6 pm UTC).
Support languages: English and German.

Update (1 Dec. 2017):
We are currently flooded with support requests. Please excuse any delays especially for account related questions like 'why is my balance not correct' or 'how can I do ... in my account?'
Please read the FAQ, the documentation and the help (FAQ button at the top of most reports) first. Thank you!


Update (19 Dec. 2017):
The number of tickets has risen 30 fold in comparison to the previous month.
Even though our support team is answering tickets around the clock and we are training new support team members, there are currently heavy delays for ticket replies.

Tickets that will be answered within hours:
- Forgotten passwords / 2FA
- Problems with the account upgrade (please note that due to the current overload of many blockchains, the activation of payments in bitcoin and altcoins may take a little longer than usual)

Tickets that currently take a couple of days:
- General questions / problems with CoinTracking
- Importing issues
(Please read through the FAQ, where the answers for almost all questions can be found)

Tickets we are currently unable to answer:
- Individual account setup
- Tax questions


Update (07 Jan. 2018):
We are currently overwhelmed with tickets and can not answer tickets for general account imbalances or warnings in the tax report (similar causes) UNLESS you, the user, have take all the step listed here: READ FIRST: General account imbalances

If you have executed all steps above and you still can’t find the reason for an imbalance or tax warning, please contact us with a specific request, quoting coin, exchange, date etc.

Screenshots are always helpful!
Thank you for your cooperation.


Solution Center & Contact