CoinTracking Contact
Support time: Monday to Friday (8 am to 6 pm UTC).
Support languages: English and German.
For general account imbalances or warnings in the tax report please read all steps listed here first:
READ FIRST: General account imbalances
If you have executed all steps above and you still can’t find the reason for an imbalance or tax warning, please contact us with a specific request, quoting coin, exchange, date etc.
Screenshots are always helpful!
Please note that we cannot give tax advice. Please contact a tax advisor if you have such questions.
A list of tax advisors who work with CoinTracking can be found here:
CoinTracking CPA List
Thank you for your cooperation.
Update Jan 2021:
Due to the high number of new users and the resulting questions, the support currently takes a little longer than usual.
Account related questions are currently answered within 48h. Please read the
FAQ before submitting a support ticket. Almost all questions are answered there and the solution is explained.
In case of discrepancies with the account, please read this post:
READ FIRST: General account imbalances
All other tickets (e.g. forgotten credentials, requests for new imports, etc.) will be answered within 24h (usually much faster).
Please note that due to time constraints our support team is currently not able to perform individual imports of sent CSVs.
If you need professional support for your account, the experts of the
CoinTracking Full-Service team will be happy to help you.
CoinTracking Full-Service will not only import your data but also take care of complex issues such as margin trades, DeFi, ICOs, airdrops, lost/stolen coins, crypto lending, missing transactions or imports, as well as validating your transactions and tax data.
