The crypto space is evolving fast, and so are the tactics scammers use to exploit it. As cryptocurrencies gain mainstream attention, fraud attempts are becoming both more frequent and more sophisticated. Fake emails, phone calls, and chat messages are increasingly used to trick users and steal sensitive data or funds.
In this article, we want to raise awareness, help you recognize common scam tactics, explain what CoinTracking will never do and show you how to protect yourself and your account.
What Every CoinTracking User Should Know:
CoinTracking will never request payments
We regularly receive reports from users about phone calls, WhatsApp messages, or emails demanding payment. These are always scams.
Important to know:
- CoinTracking will never contact you by phone
- We will not message you via WhatsApp, Telegram or social media
- We do not send payment requests via email, phone, or chat
- There are no CoinTracking employees outside of our official team
If you receive a message like this:Do not reply. Do not click. And never pay.
CoinTracking Deposits and Withdrawals? They Don’t Exist.
A common tactic: Scammers claim you need to “unlock” your account or “request a payout” – usually for a fee.
Here are the facts:
- CoinTracking is not a wallet or exchange
- You cannot send, receive, or withdraw crypto through CoinTracking
- Our platform is strictly for portfolio tracking, tax documentation, and reporting
If anyone offers you a payout or refund via CoinTracking – it’s a scam.
How to Identify Official CoinTracking Contacts
All official CoinTracking communication comes only from these domains:
- @cointracking.info
- @cointracking.freshdesk.com (our official support ticket system)
Not trustworthy:
- Emails from @gmail.com, @yahoo.com, etc.
- Messages via WhatsApp or Telegram
- Social media accounts claiming to “work for CoinTracking”
You can find all verified team members here:https://cointracking.info/team
Common Scam Tactics
Phone calls or WhatsApp messages requesting payment
They’ll say you need to pay a fee to unlock your account or receive coins. This is always a scam.
Emails promising payouts
You’re told you have crypto waiting in a CoinTracking account? Impossible – CoinTracking is not a wallet service.
Fake identities using real names
Scammers sometimes use real CoinTracking employee names or photos to appear credible. Always check the email address! Official messages only come from our approved domains.
What to Do If You’re Suspicious
- Check the sender’s email address carefully
- Do not reply
- Forward suspicious content to support@cointracking.info
How to Protect Your CoinTracking Account
- Always verify the sender
Only emails from @cointracking.info or @cointracking.freshdesk.com are legitimate. Ignore anything else. - Check links before clicking
Hover over any link to see the full URL. Only links that lead to cointracking.info are safe. - Don’t open suspicious attachments
Be cautious of any message urging quick action or including attachments – especially from unknown senders. - Never share sensitive information
We will never ask for passwords, credit card numbers, wallet credentials, or API keys. - Report suspicious messages
Forward anything suspicious to support@cointracking.info. The sooner we know, the faster we can act.
Report suspicious messages
Official BaFin Warning on Identity Misuse
Germany’s financial authority (BaFin) has issued an official warning:
“Unknown individuals are currently contacting consumers via mail and email, offering to pay out alleged crypto investment gains for a fee. There is reason to believe they are providing unauthorized payment services. The documents – including a so-called ‘payout guarantee’ – are not issued by CoinTracking GmbH. This is identity fraud.”
The BaFin, German Federal Criminal Police, and local authorities urge extreme caution when it comes to online investments.
Source: BaFin – CoinTracking notice
Our Security Standards at a Glance
CoinTracking has always prioritized data protection and information security. Here are the key measures in place:
- ISO/IEC 27001:2017 certified
- All servers located exclusively within the EU
- GDPR-compliant data processing
- Encrypted storage of all sensitive user data
- SSL encryption across the entire platform
- Immediate and permanent deletion of data on request
- Anonymous usage possible – no personal data required
- Ongoing security training for our team
Your Crypto Portfolio Manager
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Final Note: Let’s Fight Fraud Together
CoinTracking protects your data with the latest technologies and strict internal processes. But your own vigilance matters too.
If something seems off, it’s always better to ask than to take unnecessary risks.
You can find all official safety information, support contacts, and team details anytime at:
www.cointracking.info
Thanks for being part of the CoinTracking community.
Disclaimer: All the information provided above is for informational purposes only and should not be considered as professional investment, legal, or tax advice. You should conduct your own research or consult with a professional financial advisor when investing.
