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Find Missing Transactions (Deposits and Withdrawals)
One of the main reasons for incorrect balances are missing or incorrectly imported transactions.
The table below searches for matching transfers (deposits and withdrawals) and shows the likelihood of the match.
Should any unmatched deposits or withdrawals remain at the end, please check your transactions and import any missing data until all transfers are matched.
If some of your deposits or withdrawals were actually income, earnings from mining, donations, lost coins, etc., go to the Enter Coins page and change the transaction-type accordingly. In short: If there are no more white rows at the end, all transfers are assigned correctly!
If a match was found, the 'Match' column will show the conformity (100% if both amounts are equal) and the probability of a correct match (you may want to double check this, if the match is estimated as medium or low).
The recommended settings are: 95%-97% amount accuracy and the moderate time accuracy. However you can adjust the settings as required. FAQ to this page
What can be done with this page?
Review all your deposits and withdrawals
Ensure, all your transfers have been imported/entered into CoinTracking correctly
Add missing deposits and withdrawals if needed on the Enter Coins page
Change the transaction-type of deposits or withdrawals on the Enter Coins page if needed
Additional details for the 'Match' column
The number will show the consistency between both amounts (incl. fees) of a matching transfer. If both amounts are exactly the same, it will show 100%
The probability of a correct match will be shown as Exact, High, Medium, Low or None
Exact (green): The amount and the time of a matching transfer is exactly the same
High (green): Either the exact time or deposit time after withdrawal time and exact amount match
Medium (yellow): Either deposit after withdrawal or deposit before withdrawal with exact amount match (please verify if match is correct)
Low (orange): Deposit before withdrawal and not exact amount match (please verify if match is correct)
None (empty / white): No match found. Please check your transfers and/or adjust the settings
Even with a 'Medium' or 'Low' match, the probability of a correct hit is quite high. However, you should double check if the assignment is correct. To convert a medium or low hit into 'High' or 'Exact', you can either enter the exact same time for both entries (deposit and withdrawal) on the Enter Coins page or enter missing fees, so that both values match exactly.
Possible problems and solutions
My table is empty
-> You don't have any deposits and withdrawals in your account.
All my rows have a white background
-> You don't have any matching deposits and withdrawals. Please import ALL your transactions including deposits and withdrawals into your account
Some of my transfers do not match, even if they shoud
-> Adjust the settings. Try to decrease the amount accuracy to 95% or 90% and the time accuracy to 'moderate' or 'soft'.
Some of the listed deposits are actually 'incomes' or 'mined coins'
-> Go to the Enter Coins page and change the transaction-type of this deposit
Some of the listed withdrawals are actually 'expenses', 'donations', or 'lost/stolen coins'
-> Go to the Enter Coins page and change the transaction-type of this withdrawal
A match says 'Medium' or 'Low' but it is definitely a correct match
-> Go to the Enter Coins page and enter the same date and time for both transactions (deposit + withdrawal) and/or adjust the fees or amounts to match exactly. You can also just ignore the 'Medium' or 'Low' message. It does not have any effect on your balances or gains.